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Privacy Policy

PRIVACY POLICY» User Agreement

Imazine Holidays Pvt.Ltd provides a surety that your identity or privacy will never leak from our data base. We use standards when it comes to defend your name, address and phone numbers as elements of identification of a customer. It is Imazine Holidays privacy policy that our customer identity is on the first priority and we protect it in any condition. We follow precise standards when it comes to protecting customer’s privacy on our web sites. Thus avail an elite online private internet opportunity which is running by Imazine Holidays pvt.ltd and people access it to fulfill their travel requirements like ticket booking, room, transportation, and hotel bookings. Our payment privacy policy is also a secure procedure in which our customer’s payment details are protected through some confidential software’s, even our staff cannot accesses the details of customers.

Imazine Holidays ensures to all our customers that we will not sell or disclose any information’s which are obtained through users registrations. This information is only allowed to our confidential suppliers to right to use for authentication of the users registration and for revealing some benefits which are entitled to our valuable customers.

We have developed high technical features and functions which protect user’s information’s, policies and users personality identification information’s. The user can pay the cost of services through credit card, debit or net banking facility. We protect the all confidential payment cards information’s as the users no need to worry about their private cards information’s while paying the service cost through online payment mode.

Our company travel service privacy policy is accessible by any customer who is using our travel website to book the travel tickets or rooms and other related services. Our expert staff members serve you with best deals and offers on the travel at all over the world.

The users are allowed to access all options which are available on our website because users get an authority to access their profile and our website options to get every solution. On our website sometimes users get lucrative offers and deals on the season time in which they are entitled with some discount on the traveling booking through our website. We always delight our customers from our quick and instant booking services and offers. The registered users are permitted to read out the company privacy policy statements in which they can be ensured that how we protect their identification information’s and other necessary elements of the registration.

Thank you for using http;//www.imazineholidays.co.in/

USER AGREEMENT

ACCEPTANCE OF TERMS

1.1
Imazineholidays.com website is an internet based travel portal owned and operated by Imazineholidays.com Online Imazine Holidays Private Limited a company incorporated under the laws of India, with its registered office at 202-203, II floor Vardhman Dee Cee Plaza, Plot No.6 (Near by Akash Institute) Sector-11 Mkt. Dwarka, New Delhi-110075 (India)

1.2
Through the Website, imazineholidays.com shall provide you ("User") travel-related information, pricing, availability and reservations for airlines, hotels, railway, holiday packages, bus and car rentals across cities and rural areas throughout India ("Service"), as more particularly described and defined in the terms of service ("TOS") relating to such Service, as set out in Annex 1; This Service may be availed by the User, his family members and friends in India at any time during the year through vendors ("Service Providers").

1.3
This User Agreement ("Agreement") sets out the terms and conditions on which Imazine Holidays Pvt.Ltd. shall provide the Services to the User through the Website. In addition to this Agreement and depending on the Services opted for by the User, the User shall be required to read and accept the relevant TOS for such Service, which may be updated or modified by imazineholidays.com from time to time. Such TOS shall be deemed to be a part of this Agreement and in the event of a conflict between such TOS and this Agreement, the terms of this Agreement shall prevail.

1.4
Use of the Website is offered to the User conditioned on acceptance without modification of all the terms, conditions and notices contained in this Agreement and the TOS, as may be posted on the Website from time to time. For the removal of doubts, it is clarified that use of the Website by the User constitutes an acknowledgement and acceptance by the User of this Agreement and the TOS. If the User does not agree with any part of such terms, conditions and notices, the User must not use the Website.

1.5
Additionally, the Service Provider may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each Service (for example, flights, hotel reservations, packages, etc.). The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including terms and conditions set forth in a Service Providers' fare rules or contract of carriage. In the event that any of the terms, conditions and notices contained in this Agreement or the TOS conflict with the additional/other terms and guidelines specified by the Service Provider, then the latter terms/guidelines shall prevail.

1.6
Imazine Holidays Pvt.Ltd.at its sole Discretion Reserves the Right Not to Accept Any Order Placed by the User through the Website without assigning any Reason Thereof. Any Contract to Provide Any Service by imazineholidays.com is Not Complete until Full Money towards the Service Is Received from the User and Accepted by Imazine Holidays Pvt.Ltd.

MODIFICATION OF TERMS

Imazine Holidays Pvt.Ltd. Reserves the right to change the terms, conditions and notices under which the Services are offered through the Website, including but not limited to the charges for the Services provided through the Website. The User shall be responsible for regularly reviewing these terms and conditions.

PRIVACY POLICY

The User hereby consents, expresses and agrees that he has read and fully understands the Privacy Policy of imazineholidays.com in respect of the Website, as set out in Annex 2 the User further consents that the terms and contents of such Privacy Policy are acceptable to him.

LIMITED USER

4.1
The User agrees and undertakes not to sell, trade or resell or exploit for any commercial purposes, any portion of the Service. For the removal of doubt, it is clarified that the Website is not for commercial use but is specifically meant for personal use only.

4.2
The User further agrees and undertakes not to reverse engineer, modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that the imazineholidays.com name is stated as the source. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.

DISCLAIMER OF WARRANTIES/LIMITATION OF LIABILITY

5.1
Imazineholidays.com has endeavored to ensure that all the information on the website is correct, but Imazine Holidays Pvt.Ltd.neither neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data or information contained. Imazine Holidays Pvt.Ltd. Makes no warranty, express or implied, concerning the website and/or its contents and disclaims all warranties of fitness for a particular purpose and warranties of merchantability in respect of services, including any liability, responsibility or any other claim, whatsoever, in respect of any loss, whether direct or consequential, to any user or any other person, arising out of or from the use of the information contained in the website.

5.2
Since Imazine Holidays Pvt.Ltd. Acts only as a booking agent, it shall not have any liability whatsoever for any aspect of the arrangements between the service provider and the user as regards the standards of services provided by the service providers. In no circumstances shall circumstances be liable for the services provided by the service provider.

5.3
Although Imazine Holidays Pvt.Ltd makes reasonable commercial efforts to ensure that the description and content in the TOS and on each page of the website is correct, it does not, however, take responsibility for changes that occurred due to human or data entry errors or for any loss or damages suffered by any user due to any information contained herein. Also, imazineholidays.com is not the service provider and cannot therefore control or prevent changes in the published descriptions which are based upon information provided by the service providers.

5.4
Imazine Holidays Pvt.Ltd does not endorse any advertiser on its website in any manner. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.

5.5
Imazine Holidays Pvt.Ltd does not, by offering travel related services to particular destinations, represent or warrant that travel to such destinations is without risk, and shall not be liable for damages or losses that may result from travel to such destinations.

5.6
In no event shall Imazine Holidays Pvt.Ltd be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the services; (b) the cost of procurement of substitute goods and services or resulting from any goods, information or services purchased or obtained or messages received or transactions entered into through the services; (c) unauthorized access to or alteration of the user's transmissions or data; (d) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the website.

Neither shall Imazine Holidays Pvt.Ltd be responsible for the delay or inability to use the website or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, Imazine Holidays Pvt.Ltd shall not be held responsible for non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond imazineholidays.com control. the user understands and agrees that any material and/or data downloaded or otherwise obtained through the website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material or data.

These limitations, disclaimer of warranties and exclusions apply without regard to whether the damages arise from (a) breach of contract, (b) breach of warranty, (c) negligence, or (d) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law.

the maximum liability on part of Imazine Holidays Pvt.Ltd arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. In no case the liability shall include any consequential loss, damage or additional expense whatsoever.

LINKS TO THIRD PARTY SITES

6.1
The Website may contain links to other websites ("Linked Sites").

6.2
Imazine Holidays Pvt.Ltd is not responsible for any errors, omissions or representations on any Linked Site. Imazineholidays.com does not endorse any advertiser on any Linked Site in any manner. The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.


TERMINATION/ACCESS RESTRICTION

Imazine Holidays Pvt.Ltd reserves the right, in its sole discretion, to terminate the access to the website and the related services or any portion thereof at any time, without notice.

FEES PAYMENT

10.1
Imazine Holidays Pvt.Ltd reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the imazineholidays.com Services. Imazine Holidays Pvt.Ltd further reserves the right to alter any and all fees from time to time, without notice.

FEES PAYMENT

10.2
The User shall be liable to pay all applicable charges, fees, duties, taxes, levies and assessments for availing the Imazine Holidays Pvt.Ltd Services

USER'S OBLIGATIONS AND USER ACCOUNT

11.1
In consideration of use of the Website, the User represent and confirm that the User is of legal age to enter into a binding contract and is not a person barred from using the website and/or receiving the services under the laws of India or other applicable law.

11.2
To avail a service the user has and must continue to maintain at his sole cost (a) all the necessary equipments including a computer and modem etc. to access the Website/avail Services (b) own access to the World Wide Web. The User shall be responsible for accessing the services and that access may involve third party fees including, airtime charges or internet service provider’s charges which are to be exclusively borne by the user.

11.3
The user also understands that the services may include certain communications from Imazine Holidays Pvt.Ltd as service announcements and administrative messages. The user understands and agrees that the services are provided on an "as is" basis and that Imazine Holidays Pvt.Ltd does not assume any responsibility for deletions, miss-delivery or failure to store any user communications or personalized settings.

11.4
Registration of the user on the website is optional. If the user opts to register himself on the website, upon completion of the registration process, the user shall receive a user id and password. The User agrees and undertakes at all times to be responsible for maintaining the confidentiality of the password and user id, and shall be fully responsible for all activities that occur by use of such password or user id. Further, the user agrees not to use any other party's under id and password for any purpose whatsoever without proper authorization from such party.

You are responsible for the security of your password and for all transactions undertaken using your password through our service. The Password entered by you is transmitted in one- way encrypted form to our database and stored as such. Thus the password will not be known even to Imazine Holidays Pvt.Ltd. You confirm that you are the authorized holder of the credit card or the original account holder used in the transactions you make using the Imazineholidays.com services. Imazine Holidays Pvt.Ltd will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of your ID/password/credit card number/account details number for using imazineholidays.com Services.

11.5
The user also agrees and undertakes to immediately notify Imazine Holidays Pvt.Ltd of any unauthorized use of the user's password or user id and to ensure that the user logs off at the end of each session at the website. Imazine Holidays Pvt.Ltd shall not be responsible for any, direct or indirect, loss or damage arising out of the user's failure to comply with this requirement.

11.6
The User also agrees to (a) provide true, accurate and complete information about himself and his beneficiaries as prompted by the registration form ("Registration Data") on the website and (b) maintain and promptly update the registration data to keep it true, accurate, current and complete. If the user provide any information that is untrue, inaccurate, not current or incomplete or Imazine Holidays Pvt.Ltd has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Imazine Holidays Pvt.Ltd has the right to suspend or terminate the user's registration and refuse any and all current or future use of the website and/or any service.

11.7
Furthermore, the User grants Imazine Holidays Pvt.Ltd the right to disclose to third parties registration data to the extent necessary for the purpose of carrying out the services.

BREACH

12.1
Without prejudice to the other remedies available to Imazine Holidays Pvt.Ltd under this agreement, the TOS or under applicable law, Imazine Holidays Pvt.Ltd may limit the user's activity, or end the user's listing, warn other users of the user's actions, immediately temporarily/indefinitely suspend or terminate the user's registration, and/or refuse to provide the user with access to the website if

(a) the user is in breach of this agreement, the TOS and/or the documents it incorporates by reference

(b) Imazine Holidays Pvt.Ltd is unable to verify or authenticate any information provided by the user or

(c) Imazine Holidays Pvt.Ltd believes that the user's actions may infringe on any third party rights or breach any applicable law or otherwise result in any liability for the user, other users of the website and/or imazineholidays.com.

12.2
Imazine Holidays Pvt.Ltd may at any time in its sole discretion reinstate suspended users. Once the user have been indefinitely suspended the user may not register or attempt to register with imazineholidays.com or use the website in any manner whatsoever until such time that the user is reinstated by Imazine Holidays Pvt.Ltd. notwithstanding the foregoing, if the user breaches this agreement, the TOS or the documents it incorporates by reference, Imazine Holidays Pvt.Ltd reserves the right to recover any amounts due and owing by the user to Imazine Holidays Pvt.Ltd and/or the service provider and to take strict legal action as Imazine Holidays Pvt.Ltd deems necessary.

PROPRIETARY RIGHTS

13.1
Imazine Holidays Pvt.Ltd may provide the user with content such as sound, photographs, graphics, video or other material contained in sponsor advertisements or information. This material may be protected by copyrights, trademarks or other intellectual property rights and laws. The user may use this material only as expressly authorized by Imazine Holidays Pvt.Ltd and shall not copy, transmit or create derivative works of such material without express authorization from Imazine Holidays Pvt.Ltd

13.2
The user acknowledges and agrees that they shall not upload post, reproduce or distribute any content on or through the website that is protected by copyright or other proprietary right of a third party, without obtaining the permission of the owner of such right. Any copyrighted or other proprietary content distributed on or through the website with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the user to personal liability or criminal prosecution.

RELATIONSHIP

None of the provisions of this Agreement, terms and conditions, notices or the right to use the website by the user contained herein or any other section or pages of the website and/or the linked sites, shall be deemed to constitute a partnership between the user and Imazine Holidays Pvt.Ltd and no party shall have any authority to bind or shall be deemed to be the agent of the other in any way. It may be noted, however, that if by using the website, the user authorizes imazineholidays.com and its agents to access third party sites designated by them or on their behalf for retrieving requested information, the User shall be deemed to have appointed Imazine Holidays Pvt.Ltd and its agents as their agent for this purpose.

HEADINGS

The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of this Agreement, the TOS or the right to use the website by the user contained herein or any other section or pages of the website or any linked sites in any manner whatsoever.

INTERPRETATION OF NUMBER AND GENDERS

The terms and conditions herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words "include", "includes" and "including" shall be deemed to be followed by the phrase "without limitation". Unless the context otherwise requires, the terms "herein", "hereof", "hereto", "hereunder" and words of similar import refer to this agreement as a whole.

INDEMNIFICATION

The user agrees to indemnify, defend and hold harmless Imazine Holidays Pvt.Ltd from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Imazine Holidays Pvt.Ltd that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the user pursuant to this agreement and/or the TOS.

SEVERABILITY

If any provision of this Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this Agreement shall continue to be in full force and effect

TERMINATION OF AGREEMENT AND SERVICES

19.1
Either the user Imazine Holidays Pvt.Ltd may terminate this agreement and a service with or without cause at any time to be effective immediately.

19.2
The user agrees that Imazine Holidays Pvt.Ltd may under certain circumstances and without prior notice, immediately terminate the user's user id and access to the website/services. causes for termination may include, but shall not be limited to, breach by the user of this agreement or the TOS, requests by enforcement or government agencies, requests by the user, non-payment of fees owed by the user in connection with the services as specified in the applicable TOS.

19.3
This agreement may be terminated by either the user or Imazine Holidays Pvt.Ltd through a written notice to the other. Imazine Holidays Pvt.Ltd shall not be liable to the user or any third party for termination of any service. Should the user object to any terms and conditions of this Agreement, any TOS or become dissatisfied with the service in any way, the user’s only recourse is to immediately (a) discontinue use of the website/service and (b) notify Imazine Holidays Pvt.Ltd of such discontinuance.

19.4
Upon termination of the service, user's right to use the Website/Services and software shall immediately cease. The user shall have no right and Imazine Holidays Pvt.Ltd shall have no obligation thereafter to execute any of the user's uncompleted tasks or forward any unread or unsent messages to the user or any third party. Once the user's registration or the services are terminated, cancelled or suspended, any data that the user has stored on the website may not be retrieved later

NOTICES

All notices and communications (including those related to changes in the TOS, Service, termination of Service etc.,) shall be in writing, in English and shall deemed given if delivered personally or by commercial messenger or courier service, or mailed by registered or certified mail (return receipt equested) or sent via email/facsimile (with acknowledgment of complete transmission) to the following address:

(a) If to Imazine Holidays Pvt.Ltd. at notice@imazineholidays.com or at the address posted on the Website.

(b) If to a non registered user, at the communication and/or email address specified in the application form availing of an Imazine Holidays Pvt.Ltd. Service.

(c) If to a registered user, at the communication and/or email address specified in the registration form. Notice shall be deemed to have been served 48 hours after it has been sent, dispatched, displayed, as the case may be, unless, where notice has been sent by email, it comes to the knowledge of the sending party, that the email address is invalid.

GOVERNING LAW

This agreement and each TOS shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts of New Delhi.

DELIVERY OF PRODUCTS/SERVICES

Electronic Tickets ("e-Tickets")

Paper Ticket:

All GDS carrier (Air India, Indian Airlines, Jet Airways, and Sahara) will be dispatched to the delivery address provided at the time of booking within 3 business days of making the booking. All the tickets would be couriered to you without any additional cost. Imazine Holidays Pvt. Ltd shall not be held responsible if customer is not available at the time of delivery.

What is an e-Ticket?

An e-Ticket is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter to claim the e-Ticket.

How will I get my e-Ticket details?

Your e-Ticket details will be sent to your email address provided by you at the time of making the payment for your booking. In case you do not have an email address, the details will be given to you over the phone.

You will need to show your E-Ticket confirmation email and E-Ticket number along with a photographic identity proof (passport, driver's license etc.) at the airport check-in counter of the airline. The airline representative will issue your boarding pass at that time.

Is it necessary to show my E-Ticket confirmation email at the airport check-in counter of the airline?

It is not mandatory to show your e-Ticket confirmation email. In case you are not carrying the E-Ticket confirmation email, you will need to show a photographic identity proof (passport, driver's license etc.) at the airport check-in counter of the airline. However, it is advisable that you carry your e-Ticket confirmation email and E-Ticket number.

Prepaid Ticket Advice ("PTA")

A PTA is a Prepaid Ticket Advice. We will give you a PTA number that you need to present at the airport check-in counter of the airline. The airline representative will print and give you your ticket at that time.

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